Domestic Staff - Customer Service & Booking Specialist

Join Uniair Indotama Cargo as a Domestic Staff - Customer Service & Booking Specialist and play a pivotal role in ensuring seamless logistics operations. Based in Jakarta Utara, you will be the primary point of contact for customers, handling bookings, inquiries, and complaints with professionalism and efficiency.

At Uniair Indotama Cargo, we are committed to providing top-notch logistics services, and your daily tasks will include managing customer data in CRM systems, coordinating with internal teams for smooth operations, and ensuring customer satisfaction through proactive communication.

This is an exciting opportunity to grow within a dynamic company that values its employees. With competitive benefits and a supportive work environment, you'll have the chance to develop your skills in a fast-paced industry.

📋 Tanggung Jawab Pekerjaan

• Manage customer bookings and inquiries using systems like Salesforce or HubSpot.
• Coordinate with internal teams to ensure timely delivery and customer satisfaction.
• Handle customer complaints and resolve issues promptly.
• Maintain accurate customer records and update CRM systems.
• Provide exceptional customer service through phone, email, and in-person interactions.
• Assist in training new staff on customer service protocols.
• Monitor customer feedback and suggest improvements to service quality.
• Stay updated with industry trends and logistics regulations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or related roles.
• Proven experience in managing customer bookings and inquiries.
• Strong communication skills in both written and spoken Indonesian.
• Familiarity with CRM software such as Salesforce or HubSpot.
• Ability to work under pressure and meet tight deadlines.
• Customer-centric mindset with a focus on service excellence.
• Bachelor's degree in Business Administration, Logistics, or related fields is a plus.
• Certification in customer service or related fields is an advantage.

🛠️ Keahlian

Lowongan Terkait