Lead Front Desk Receptionist

PT Abadi Nusantara · 📍 Balikpapan · Diposting 2026-10-12
FULL_TIME⭐ TERVERIFIKASI
Rp 19.000.000 – Rp 25.000.000 per month
PT Abadi Nusantara is seeking a dynamic and experienced Lead Front Desk Receptionist to join our team in Balikpapan. The ideal candidate will be responsible for overseeing the front desk operations, ensuring a welcoming and professional environment for our guests. This role offers a competitive salary package and opportunities for professional growth.

📋 Tanggung Jawab Pekerjaan

Oversee the daily operations of the front desk, ensuring smooth and efficient service delivery.,Greet and assist guests, providing information and support as needed.,Handle guest inquiries, complaints, and requests, ensuring high levels of customer satisfaction.,Manage and maintain guest records, reservations, and check-in/check-out processes.,Coordinate with department heads to resolve guest issues and ensure timely resolution.,Maintain a clean and organized front desk area, ensuring all necessary supplies are available.,Monitor front desk staff performance, providing training and support as needed.,Ensure compliance with company policies and procedures, as well as local regulations.

🎓 Kualifikasi & Syarat

Bachelor's degree in Hospitality Management, Business Administration, or a related field.,Minimum of 5 years of experience in front desk receptionist roles, with the last 2 years in a leadership position.,Strong communication and interpersonal skills, with the ability to handle diverse guest needs.,Excellent organizational and multitasking skills, with the ability to work under pressure.,Proficiency in using computer systems and relevant software for guest management.,Knowledge of local regulations and industry best practices in hospitality.,Fluency in English and Bahasa Indonesia, both spoken and written.,Ability to work flexible hours, including weekends and holidays.

🛠️ Keahlian

Leadership and team managementCustomer service excellenceProblem-solving and conflict resolutionAttention to detailTime managementMultilingual communication
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