Online Customer Service Representative - Mr. Bob Kampung Inggris

Join Mr. Bob Kampung Inggris as an Online Customer Service Representative and become the friendly voice of our brand! In this dynamic role, you’ll engage with customers and prospective students through digital channels, providing timely, professional, and empathetic support. Based in Pare, East Java, you’ll be part of a team that’s dedicated to helping students achieve their English language goals.

As an Online Customer Service Representative at Mr. Bob Kampung Inggris, you’ll handle customer inquiries, resolve issues, and ensure a seamless experience for our students. This role is perfect for someone who thrives in a fast-paced environment and enjoys building strong relationships with customers. With opportunities for growth and development, you’ll have the chance to enhance your skills and contribute to our mission of making English learning accessible and enjoyable.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide timely, professional responses via email, live chat, and social media.
• Resolve customer issues and complaints, ensuring high levels of customer satisfaction.
• Assist with the onboarding process for new students, guiding them through registration and course selection.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Collaborate with the marketing team to create and distribute promotional materials and newsletters.
• Stay updated with the latest trends and best practices in customer service and digital communication.
• Participate in team meetings and training sessions to continuously improve service standards.
• Maintain accurate and up-to-date records of all customer interactions and support requests.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, preferably in an educational or e-learning environment.
• Excellent written and verbal communication skills in English and Indonesian.
• Strong problem-solving and multitasking abilities.
• Proficiency in using email, live chat, and social media platforms.
• Ability to work independently and as part of a team.
• Customer-centric mindset with a passion for helping others.
• Familiarity with CRM tools such as Zendesk or Freshdesk is a plus.
• Bachelor’s degree in a related field is preferred but not required.

🛠️ Keahlian

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